Instructor FAQ

How do students claim their eCard?

You will receive an email from, follow the link to claim your eCard.  You can also visit to view your card as long as it is current.  

How do I transfer to or from your Training Center?

Please fill out the Transfer Records form.  This has to be initiated by the instructor and sent to the training center you would like to transfer to with a copy of your instructor card.  The training center will then sign that they will accept you and then the document will need to go to the training center that is sending the records.  Once we receive the records we will send a welcome letter along with our $40 training center alignment fee.  Please send all questions the form to

What is the new Rosters and Order process?

Turn in all Rosters online at you do not need to turn in paper rosters if you turn them in online.  If you do turn in paper rosters you will be charged twice for the cards and charged for INHS staff to enter the roster

Submit your material order online at  Do not turn in a paper order form. 

  • You only have 30 days following the course to submit a roster, or the course will be invalid.
  • Only submit students on the roster that have successfully passed the AHA Course.
  • After November 1, 2017 you will be charged a $10/roster fee if you turn in paper rosters to the training center for processing.  All rosters must be submitted online.  No need to send paper rosters to the training center.
  • It is mandatory that students have emails for INHS to send students eCards.  Make sure you are collecting student emails for their eCard.

What is the new information about eCards?

Please see the attachment for the validity of AHA e-cards.  eCards are sent out from the American Heart Association and will come to students email from  

When will the AHA be switching to strictly eCards and Why?

Click here to learn more about the eCard news.

Click here to learn more about why the AHA is requiring eCards.

What is the current exam binders we should be using?

The current Exams for ACLS & PALS & BLS classes are Exams A & B 2015 Guidelines

All Instructors are required to complete the necessary update for their disciplines by February 15, 2016.

With these official 2015 Guidelines Instructor Updates, AHA Instructors will:

  • Learn about new science and changes introduced in the official AHA Guidelines Update for CPR and ECC
  • Learn how to incorporate new guidelines into their courses until new training materials become available beginning spring 2016

To take this FREE update, please log on to the to complete these updates and email or fax your certificate to us at the training center or fax (509) 232-8344 this must be completed by February 15, 2016 to remain an active instructor with this training center.  

Where can I find the Program Administration Manual (PAM)?

Please read the most current version of the Program Administration Manual (PAM) and follow the most current American Heart Association Guidelines when teaching courses.  You can also find a copy of this on the 

Is there a National AHA Instructor Community?

Join the Instructor Community

This is an instructor community where you can discuss and learn from other instructors.  

Click on here to join the community!  

There is community home, discussions, blogs, connect, events, resources, and instructor network.  

What certificates do I need to collect for HeartCode?

For Certificates beginning with IMP go to: 

For Certificates beginning with SCI go to: 

I am a new instructor what do I need to know?

What are my next steps after I have completed my instructor initial course?    

Next Steps After Instructor Course

How do I register with the AHA instructor network?
Click here to register or login, if you have not registered you will need to do so. Click on the link and select “register now”. Once you complete registration, your Training Center Coordinator must confirm you for access to all the latest tools and information for AHA Instructors and HSSEs. The website will automatically notify us that you have registered.

What is my Instructor Number?
Your instructor number will be required on AHA course completion cards in 2012. To obtain a number or find out what your number is, you need to login to the AHA instructor network. Your number is located under your profile. Click here to login or register on the instructor network website.  

How do I complete the 2015 Update?
To complete the 2015 Guidelines Update (this  due ). You login on the instructor network and click on courses (from the top menu) then scroll down and click on 201 AHA Guidelines for CPR & ECC are here! Complete this update and email or fax a copy to Health Training at or (509) 232-8344. 

What do I do if I am having troubles navigating the instructor network?   

Click here to learn more about the instructor network.  

How do I get the materials I need for class?
Order materials online at

How do I get the current roster and evaluations for my class?
Submit rosters online at

If you have further questions we would be happy to help. Just send your questions to  

What is a Training Location?

Training Location: You are allowed to use your paper cards you have on hand until December 31, 2020

What is a training location? It allows you to have blank paper or eCards on hand so you can deliver them to your students right after class and not wait on the training center.  You can order cards in bulk and have them uploaded to your for you to hand out to your students or hand them out at the end of your class after your students pass, you will need to turn your roster into the training center following the course and mark “received in class” for card type so we do not send the cards and bill you for them.  This is a $40/calendar year charge however you receive 10% off every card you purchase. (If you are currently not a training site and would like to be, and have been an instructor with our Training Center for at least 6 months,  please email with the below information or email us with your questions):

  • Location Name (usually business name)
  • Instructors & Numbers (must have been an instructor for 6 months)
  • Billing Information
  • Email Addresses
  • Phone Number

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